From Support Center
File Manager
Can I edit HTML files and scripting files directly in File Manager with my web browser?
- Yes, File Manager allows you to modify text files, including HTML documents and programming scripts such as CGI and PHP files.
Can I upload files using File Manager with my web browser?
- The upload feature allows you to place files from your computer onto your web space from within your web browser--no other software is necessary. You can choose to upload up to 20 files at one time (Maximum of 8 megabytes at one time). You can also use the upload feature to upload files directly from the web (From URL) or from an FTP site (From FTP). These features are useful when you're using a slow Internet connection such as dial-up and already have your desired files on the web or on an FTP site.
Can the upload limit size be changed to a larger value?
- No. If you would like to upload a large file, it is recommended that you use one of the FTP programs listed in the FTP FAQ.
I have uploaded my website but it’s not showing up. What am I doing wrong?
- There are a few reasons why this may occur. Please check the following rules:
- You must upload all of your files into the httpdocs directory or a subdirectory of it.
- Make sure your main page file name is index.html or index.php, and that all the letters in the filename are lowercase. (NOT "Index.Html, INDEX.HTML, etc.)
- All file and directory/folder names on our server are case-sensitive. For example, if you have a file that is called "HappyBirthday.htm," you cannot reference it as "happybirthday.htm."
Can I add another login to access my main directory?
- Sorry. Not at this time.
I am not able to delete a directory. What should I do?
- Either the folder is not empty or you do not have permission to remove it. Please delete all the files in the directory, and check that you have permission to remove it.
What permissions should I apply to ….?
- This depends on your need.
R – READ – Can view file
W – WRITE – Can modify/delete file
X – EXECUTE – Can run script or open folder
- USER, if it is just you, it's safe to check all boxes for R W X. GROUP consists of other Globat customers. For files, we recommend checking no more than READ, and for folders we recommend checking no more than READ and EXECUTE. OTHER is the rest of world, including your web site visitors. We recommend that you set no more than READ for files, and no more than READ and EXECUTE for folders.
- If you're curious about why you see MODE numbers like 755 and 644 in your File Manager, those are the UNIX permission modes made with CHMOD. READ counts as 4, WRITE counts as 2, and EXECUTE counts as 1.
- So, 755 means:
4 ( R ) + 2 ( W ) + 1 ( X ) = 7 for USER
4 ( R ) + 1 ( X ) = 5 for GROUP
4 ( R ) + 1 ( X ) = 5 for OTHER
- You don’t need to memorize these numbers, but they might be useful someday.
- A note on scripts: CGI scripts will need the X (EXECUTE) permission set for OTHER. 755 is the suggested CHMOD setting.
I cannot delete a file, what should I do?
- Please check that you have permission to remove it. Make sure WRITE is set for USER with CHMOD.
Can a technical support agent make some small changes to my website for me?
- At Globat.com we are trying to provide the services that the majority of customers need. We have recently introduced the eSite (http://www.globat.com/products/webdesign.php) product for customers who want Globat to design and build their website in addition to hosting it. However, technical support agents cannot make changes to customer’s website for several reasons.
- Our technical support agents are trained in Globat’s systems and products but not trained in website design or maintenance. Therefore any changes they might make could have unintended consequences that could potentially disable a website. If our agent breaks something the customer would expect them to fix it and they don’t know how. In addition, each website is designed and built to be unique and changes made by a technical support agent could make future maintenance more difficult. Please don’t ask our agents to make changes to your website. We have instructed our agents to not touch a customer’s website files.
How do I make customized error pages?
- Globat.com provides default error pages for all the common errors that your site may encounter. Some of these default pages may contain third party advertising.
- You can create your own customized error pages by replacing the files contained in the error_docs directory of your website. If you want your own customized error pages or simply don’t want the default error pages to display, then follow these instructions to replace the default error pages.
- To create your own customized error page for the “page not found” error for example, simply create a web page with your logo and color scheme, name it not_found.html and upload it to the error_docs directory of your website.
- If you are using a website built on templates and don’t know how to create your custom web pages, you can cut and paste the following code into a text editor, save it with the name not_found.html and upload it to the error_docs directory of your website. Be sure to change [your domain name] to your own actual domain name to customize the page.
- <HTML>
- <HEAD>
- <TITLE>404 Not Found</TITLE>
- </HEAD>
- <BODY>
- <H1>The Page You Requested Is Not Found</H1>
- The requested URL was not found on this server.
- <P>
- <HR>
- <ADDRESS>
- Apache Server at [your domain name]
- </ADDRESS>
- </BODY>
- </HTML>
- Please note that some browsers, such as Microsoft Internet Explorer will deliver their own default error pages. In the Tools menu, select Internet Options and then select the Advanced tab and make sure “show friendly HTTP error messages” is not checked. Firefox will show the Globat error pages by default. Check your browser's help facility if you have questions about its default behavior.
Can I user my own error pages and not the default pages?
Yes, please see the .htaccess FAQs
