Globat Employs The Sausalito Group To Revolutionize Client Experience
Radical customer relationship processes keep Globat at forefront of Web hosting industry
LOS ANGELES, CA - July 25, 2003 - Globat, LLC, a leading Los Angeles-based Web hosting provider, today announced that it will retain the services of innovative strategic intelligence agency, The Sausalito Group, to give it an industry-leading insight into the wants and needs of its customers and staff.
The Sausalito Group's unique techniques break beyond traditional customer relationship management (CRM) barriers in studying and surveying existing clients, potential clients, and Globat staff, to assess variations in perceived service levels, attitudes, and expectations.
'There are no differences between customer relationships and human relationships. The issue of human relations is based on our ability to communicate effectively,' stressed The Sausalito Group's founder, John F. Williams. 'Most businesses have a gap between how they perceive themselves and how they are perceived by their customers. Globat wants to close this gap, and embrace customer and staff satisfaction as an ongoing part of their business.'
'The experiences of our staff and customers are paramount in defining Globat's future. We try to go the extra mile to create a motivational and creative working environment that makes it fun to be productive, and with The Sausalito Group's unique techniques helping companies like E*TRADE, Visa, and Philips, I'm confident Globat can jump up to a whole new level,' said Globat's CEO, Ben R. Neumann.
About Globat, LLC.
Globat, LLC (http://www.globat.com) is one of the most established Web hosting companies
in the United States, offering affordable, quality Web hosting solutions to nearly 100,000
customers worldwide. Globat.com founder Ben R. Neumann, a two-time Entrepreneur of the
Year award nominee, is a pioneer of the budget Web hosting industry since his start in
1994, when he founded Icom.com, which was later sold in 1998. With its unprecedented
combination of low prices, high performance and dedicated 24/7/365 customer service,
Globat.com continues to be the frontrunners of the hosting industry. The company is
privately held and headquartered in Los Angeles, California.
Globat Web hosting